United States Ticket Broker Association Sales Policy Statement


Core Values & Beliefs

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Requesting Tickets Online

Today, it has become increasingly difficult to find information and tickets for premier concerts, sports and theater events. USTBA developed this site to allow it's members and customers a easy way to select a desired event and purchase tickets online. You may request a firm quote price based upon seating location. To buy tickets go to our ticket listing area and click on the buy now button.Or you may choose an event, pick out a seating area at any venue or arena, specify a number of tickets and delivery method and then fill out the online ticket request form. This will be braodcasted to all members for a quick response. Feel free to browse our "Buyers Lounge" for tips and FAQs on buying tickets. E-mail our staff if you have a complaint and we will make it our job to assist you. 

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Reservations and Deposits

USTBA members accept advanced orders on all events. Due to the limited number of tickets available for some major events, early reservations are recommended. A minimum deposit of 50% and signed purchase contract are required to reserve tickets. The final balance on all orders is due 10 days prior to the event. All tickets should be placed for a even amount of seats. ( single ticket orders or odd lots require phone approval by listing agent.)

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Prices and seat locations

USTBA members sell tickets above face value and our sale price will not equal the price printed on the ticket. The excess amount we charge reflects the difficulty in our obtaining prime seats at popular events for which we pay premium prices. We never assess a service charge, but some states or cities charge a ticket service fee, which will be added to your order. Your price will include state sales taxes, venue or City entertainment fees and actual shipping fees, when applicable. Members accept all major credit cards, cashiers checks and money orders and company checks. USTBA brokers try to confirm exact seating locations. If they cannot specify exact seat location at time of sale, they will send tickets within the general requested area at quoted price. Our current stock of prime seats go quickly and that is why they are listed here. Order early for those normally sold out events like the Super Bowl, Final 4 or Kentucky Derby or popular concerts.

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Delivery - ups_s.gif (453 bytes) fedex02.gif (1061 bytes) And US Postal Service

Tickets will be sent as soon as they are physically available. Due to the scarcity and demand of some tickets (or requirements of the local venue), certain tickets may not be delivered until the day of the event by a courier service, or picked up at the box office. On delivery orders, customers will be accessed a shipping fee ranging from $5 to $40 depending on the delivery method being utilized. Certified mail costs $5 and takes 7 to 10 working days. Two-day delivery costs $10. Standard overnight delivery costs $15 and must be used on all orders for events occurring within 10 days of the date the order is placed. Priority overnight costs $20 and delivers the next business morning. The cost for Saturday delivery and international shipping are $25 and $40 respectively. 

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Responsibility and cancellations

USTBA members are not responsible for misplaced, lost or stolen tickets. Our members post their own individual sales policies at their web pages here. USTBA nor their member are not liable for refunds under the following circumstances that are beyond our control: event postponement, rescheduling or time changes due to weather, nature, construction, or any other abnormal conditions or developments. If part of an event cancels, there are no refunds issued. If the event completely cancels, then a refund will be issued. A signed purchase contract and/or retention of tickets constitute a consent to all of the above policies.

All USTBA members reserve the right to accept, reject or cancel any ticket reservations without prejudice. Please request a tracking number upon completeion of any ticket purchase. Then track shipments from the buyers lounge.


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