United States Ticket Broker Association Core Values & Beliefs

Our Core Values & Beliefs

What is our priorities and those of USTBA members? Somewhere along the line, we've become convinced that the key to creating a truly great association is an intense focus on the values that guide it's people's actions. These are our "Core Values and Beliefs". If we don't seem to be living up to them, call us on it!

We respect the individual, and believe that individuals who are treated with respect and given responsibility respond by giving their best.

  • We require complete honesty and integrity in everything we do. A ticket sale is a chance to prove ourselves to each and every customer.
  • We make commitments with care, and then live up to them. In all things, we do what we say we are going to do -period...
  • Work is an important part of life, and it should be fun. Being a good business person does not mean being stuffy and boring. Our attitude reflects our business.
  • We are frugal but fair. We guard and conserve the association's resources with at least the same vigilance that we would use to guard and conserve our own personal resources.
  • We insist on giving our best effort in everything we undertake. Furthermore, we see a huge difference between "good mistakes" (best effort, bad result) and "bad mistakes" (sloppiness or lack of effort).
  • Clarity in understanding our mission, our goals, and what we expect from each other is critical to our success. We are here to pool the resources of buyers and sellers within a committed community structure.
  • We are believers in the Golden Rule. In all our dealings we will strive to be friendly and courteous, as well as fair and compassionate. First impressions are lasting.
  • We feel a sense of urgency on any matters related to our customers. They assure our future and growth.
  • We own problems and we are always responsive. We are customer driven- working in concert to expand our market potential.

If USTBA or our members are not living up to this pledge e-mail our chairman or call on it! Washington DC Phone: 202-478-0909   Toll Free Line: 877-85-USTBA

The USTBA is here to serve you and legitimize the ticket broker industry

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