Core Values
and Beliefs
What is our
priorities and those of USTBA members? Somewhere along the
line, we've become convinced that the key to creating a truly
great association is an intense focus on the values that guide
its people's actions. These are our "Core
Values and Beliefs". If
we don't seem to be living up to them, call us on it!
We respect the individual,
and believe that individuals who are treated with respect
and given responsibility respond by giving their best.
- We require complete honesty and integrity
in everything we do. A ticket sale is a chance to prove ourselves
to each and every customer.
- We make commitments with care, and
then live up to them. In all things, we do what we say we
are going to do -period...
- Work is an important part of life,
and it should be fun. Being a good business person does not
mean being stuffy and boring. Our attitude reflects our business.
- We are frugal but fair. We guard
and conserve the association's resources with at least the
same vigilance that we would use to guard and conserve our
own personal resources.
- We insist on giving our best effort
in everything we undertake. Furthermore, we see a huge difference
between "good mistakes" (best effort, bad result)
and "bad mistakes" (sloppiness or lack of effort).
- Clarity in understanding our mission,
our goals, and what we expect from each other is critical
to our success. We are here to pool the resources of buyers
and sellers within a committed community structure.
- We are believers in the Golden Rule.
In all our dealings we will strive to be friendly and courteous,
as well as fair and compassionate. First impressions are lasting.
- We feel a sense of urgency on any
matters related to our customers. They assure our future and
growth.
- We own problems and we are always
responsive. We are customer driven- working in concert to
expand our market potential.
Our Chairman 
if we, or our members aren't
living up to this pledge -call on it!! The USTBA is here to
serve you and legitimize the ticket broker industry.
Washington DC
Phone: 202-478-0909
Toll
Free Line: 888-858-7862
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